Susan Keane Baker

Speaking of Exceptional Patient Care

Exceptional Patient Care

6 Kelley Green
New Canaan , CT   06840

Voice: (203) 966-4880

Fax: (203) 972-8410

Email: susan@susanbaker.com

Website: http://www.SusanBaker.com

Susan Keane Baker is the author of Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients. She works with health care organizations that want to be known for service quality and with people who want happier patients. Practical strategies that can be implemented immediately are discussed in:

• Managing Patient Expectations
• Coping With Difficult People
• Sustaining a Culture of Service Excellence
• One Great Leadership Skill: How to Inspire Discretionary Effort
• Taking Your Service Quality Program to the Next Level: 60 Ideas in 60 Minutes